Privacy Policy
Last updated: July 3, 2026
This page is maintained by ApexMedIQ, a BuxTup company, to explain how we collect, use, and protect information when you use the ApexMedIQ platform and the Sarah AI dental receptionist ("Services").
Information we collect
- Account information — name, email, phone, practice details you provide at signup.
- Practice configuration — greetings, hours, routing rules, and preferences you set.
- Call data — inbound phone numbers, call metadata, transcripts, recordings, and Sarah's summaries.
- Billing data — plan, balance, and usage; payment details are processed by Stripe.
- Usage data — logs, device, and diagnostic information needed to operate the Services.
How we use information
- Provide, secure, and improve the Services.
- Answer, transcribe, summarize, and route calls to your practice.
- Bill for usage and communicate about your account.
- Detect abuse, fraud, and violations of these terms.
Sharing
We share data only with subprocessors that help us deliver the Services (for example, cloud hosting, telephony, voice AI, and payments). We do not sell personal information.
Health information
The Services are designed with HIPAA-conscious controls. ApexMedIQ acts as a Business Associate only where a signed Business Associate Agreement is in place with your practice.
Retention
We retain data for as long as your account is active or as needed to provide the Services and meet legal obligations. You may request deletion of your account data at any time.
Your choices
You can access, update, or delete account information from your dashboard, disable call recording where supported, and contact us for data requests.
Security
We use encryption in transit, role-based access controls, and least-privilege service credentials. No system is perfectly secure; please use a strong password and protect your account.
Contact
Privacy requests? Contact ApexMedIQ, a BuxTup company, at www.buxtup.com.